Attitudew of staff of hotel

POSITIVE ;
#. Works with other staff
#. Shows initiative
#. Respect other staff
#. Shows politeness to senior staff
#. Display friendliness and helps to other staff
NEGATIVE ;
#. Works for oneself only
#. Doesnot show initiative
#.Display a lack of respect for other guest
#. Shows rudeness to coleagues & seniors.
#. Display on helples attitude to staff.

Facilities provided to guest in hotel

One of the most important criteria for classifying hotel is based on the facilities that offers. In the 5 star hotel the following facilities are provided:-

- Central heating and cooling

- Speclialty dining restaurants

- Gift shops

- 24hrs check-in and check-out for VIPs and CIPs

- Wall to wall carpeting

- Indoor and outdoor swimming pools

- Health club and fitness center

- Mini-bar in room

- Sports facilities

- 24hrs coffee shops e.t.c.

Personal/human resource department;

The personal/human resources department is responsible for acquisition, maintenance, motivation, and training and development. It plays a vital role in any hotel. The personnel manager must be familiar with the international local labour market and labour law. As per that he must design and develop strategies to attract qualified employees.

Types of the Room plans offered by hotel;

Rooms plans are the package of meals with accommodation offered by a hotel to the guests for their convenience. The rooms plans offered by the hotels to guests are:-
# European Plan (EP)
# Continental Plan (CP)
# Bed and Breakfast (BB)
# Modefied American Plan (MAP)
# Full American Plan (FAP)

Characteistics of Tourism:

The characteristics of the tourism industry are ;
1. Tourism activities should take palce away from the familiar home environment.
2. Tourism aries from the movement of people to the unfamiliar destination.
3. Tourism is purly a leisure activity undertaken during leisure for pleasure.
4. Tourism is integral contributor to economy and society in many countries.

Sales and Marketing department:

This department markets the hotel product to the prospective. It does the advertising and promotional campaigns. In large hotels, this department responsibilities are typically divided into 4 functions and they are; sales, convention services, advertising and public relation.

Inn the French concept hotel

The French concept of an Inn is a private home, one state or a caste that has been converted into lodging establishment. Such Inns are usually found located any where, within or outside of the city. The facilities provided are usually limited at modest fare.